Are you our new Client Success Manager?

 Let’s get down to details

This role is a Maternity Leave contract with the opportunity to convert to a permanent role at the end of the contract for the right candidate.

Datisan’s Client Success Manager is critical to the support of our enterprise clients and the ongoing growth of those partnerships.

The CSM has a strong understanding of Datisan’s services and how they translate to our clients’ business goals, roadmaps and digital maturity.

The CSM works closely with the Datisan Sales and Marketing team as part of the pre- and post-sales process; responsible for owning the relationship with the client, acting as client escalation as well as identifying cross-sell and up-sell opportunities.

Experience

As our Client Success Manager, your experience will ideally include:

  • 2 – 3 years selling and or supporting clients across cloud services, enterprise analytics, enterprise data warehousing and digital marketing
  • 5+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organisation
  • Data and marketing analytics and how data insights are able to inform media and marketing strategy; plus
  • Working with enterprise clients, understanding business goals and needs and how these translate to service and product offerings.

Technical Skills

As our Client Success Manager, it is expected that you will have experience in, and an understanding of:

  • Google Analytics (360 and standard)
  • Cloud solutions and enterprise data warehousing
  • Google Marketing Platform infrastructure and product capabilities
  • Digital marketing and measuring success
  • Technical pre-sales in a target-driven environment (in support of the Head of Sales and CEO) of enterprise analytics and cloud solutions; and
  • Relationship building with key stakeholders, understanding clients goals and strategy, with the ability to translate them into business opportunities and being able to present those opportunities back to clients.

Responsibilities

Our Client Success Manager is responsible for:

  • Understanding how to translate business needs and goals into product and solution selling
  • Developing and maintaining professional relationships with key decision makers at our strategic clients
  • Managing expectations and day-to-day interactions with executive clients & sponsors
  • Being recognised as a trusted adviser by our key clients
  • Closely managing and nurturing accounts to identify and eliminate risk of attrition
  • Helping to develop thought-leadership content in the form of blogs & social posts, alongside our marketing team; and
  • Working with the COO, Head of People and Culture and CTO to recruit / interview new potential team members.

What else do you need?

The right person for this role will:

  • Be highly motivated and a delivery-focused thought leader
  • Have a demonstrated ability to interact positively and constructively with internal stakeholders and partners
  • Have the ability to successfully manage multiple streams of work in a high-pressure environment
  • Possess an agile mindset with a focus on value-driven iterative solutions
  • Communicate effectively and efficiently with internal and external stakeholders
  • Possess a strong sense of ownership and accountability
  • Thrive as a team player in a high-paced environment

What does Datisan offer?

Great question! So glad you asked… Datisan

  • Has a start up vibe with the backing of years of industry experience
  • Provides a great work space with other team members from various industries and disciplines
  • Flexible work hours – everyone has stuff on outside of work, serve your clients (internal & external), get stuff done and come and go as you please outside of that!

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